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Letter to Patients

Dear Patient

We are writing to update you about some of the challenges the practice is facing and changes that we have introduced to combat them.

Firstly, we’d like to thank you for your patience and cooperation over the extremely difficult last 18 months. We understand that there have been many changes to the way health care has been delivered and this may have been unsettling and difficult to navigate at times... To read the full letter please click here


Medical Advice

Appointments for medical advice can be requested through askmyGP after 6pm on Sunday into Monday and from 6am Tuesday to Friday. We will aim to respond to your request within a few hours when the surgery is open. Due to present high demand and limited capacity askmyGP will be turned off at 9.30am. 

If you do not have access to the internet, please call the surgery between 8.30am and 9.30am Monday to Friday.

After 9.30am please only call reception if your problem is URGENT and cannot be dealt with elsewhere. 

Local chemists and the walk-in centre on Broad Lane remain open for you to access - see more advice here. For common illnesses and minor ailments 'Think Pharmacy First'.

How to Create an askmyGP account

Changes to Opening times on Wednesday:

Please note that we will now be closed from 12.30 and will reopen at 14.00.  

Coronavirus (COVID-19)

Staying Alert and Safe

The government information on when you can leave your home will be changing from Wednesday 13 May. For details on the changes for people living in England, see staying alert and safe (social distancing) on GOV.UK.

Symptoms and what to do

Do not leave your home if you have or someone you live with has either:

  • a high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others, DO NOT go to places like a GP surgery, pharmacy or hospital. Stay at home. 

More information can be found on the gov.uk website on what to do if you or someone you live with has symptoms of coronavirus.

You can also use the 111 online coronavirus service to find out what to do. Only call 111 if you cannot get help online. You can also get an isolation note from NHS 111. 

Coronavirus in children - advice about symptoms of coronavirus in children, including when to get medical help if your child seems unwell.

Information for people at high risk

Help the NHS respond to coronavirus

Use the quick NHS coronavirus status checker to tell us about your current experience of the virus. This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.

(Site updated 27/09/2021)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website